Duospin Privacy Policy

At Duospin, we respect your privacy and are committed to protecting the personal data you share with us when you play at our online casino. This policy explains what information we collect, how we use it, and the choices you have regarding your data. By registering an account with Duospin casino, you agree to the practices described in this policy.

Information We Collect

We at Duospin collect several categories of information to provide you with a safe and enjoyable gaming experience. When you complete our sign up process, we ask for personal details that allow us to verify your identity and comply with our licensing obligations under the Gaming Board of Anjouan, Comoros, licence number ALSI-152406028-FI2.

• We collect identity details such as your name, date of birth, address and nationality during Duospin casino sign up
• We gather contact information, including your email address and phone number, used for Duospin login verification and support communication
• We record financial information related to your Duospin casino deposit and Duospin casino withdrawal transactions, including payment method details
• We track your gaming activity, including game history, wagers and Duospin casino bonus usage, to improve our services
• We log technical data such as IP address, device type and browser information whenever you access our Duospin app or website

Information From Promotions and Bonuses

Our Duospin platform also records data connected to promotional activity. If you claim a Duospin casino no deposit bonus, participate in the Bonus Crab feature, or enter a Duospin promo code such as those used in our campaigns, we store the relevant transaction and eligibility data to administer these offers fairly and prevent abuse.

How We Use Your Information

We at Duospin use your personal data for legitimate business purposes connected to operating our casino. Our Duospin team processes your information in order to open and manage your account, verify your age and identity, process deposits and withdrawals, and deliver customer support through live chat, email and our help centre.

• We use your data to process Duospin casino deposits and withdrawals securely
• We use your activity history to personalise offers and manage your participation in our VIP Program
• We use contact details to send service communications, newsletters and no-deposit offers where you have opted in
• We use technical data to maintain the security and performance of Duospin casino games
• We use information gathered during verification to prevent fraud, money laundering and underage gambling

Our Duospin casino online services rely on this data to detect suspicious account activity, including attempts to mask your location using a VPN. Please note that using a VPN to misrepresent your location is prohibited and may result in failed verification and forfeiture of winnings.

Legal Basis for Processing

We process your personal data on several legal grounds, depending on the nature of the processing activity. Here at Duospin, we rely on the performance of our contract with you, our legitimate interests in operating a secure platform, your consent where required for marketing, and our legal obligations as a licensed operator.

Sharing Your Information

We do not sell your personal data to third parties. However, our Duospin casino operations require us to share limited information with trusted partners who help us run our business.

• We share data with payment processors to complete transactions through Visa, Mastercard, Skrill, Neteller, cryptocurrency wallets and other supported methods
• We share information with identity verification providers to confirm your eligibility to play
• We share data with regulatory authorities, including the Gaming Board of Anjouan, when legally required
• We share information with game providers and live dealer partners, such as Evolution Gaming and Ezugi, solely to deliver gameplay
• We share data with fraud prevention and anti-money laundering services

Cookies and Tracking Technologies

We at Duospin use cookies and similar technologies on our website and mobile-optimised platform to remember your preferences, keep you logged in, and analyse how you interact with our Duospin casino games. You can manage cookie settings through your browser, though disabling certain cookies may affect your experience while using our services.

Data Retention

Our Duospin casino retains your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our regulatory record-keeping obligations. Once your account is closed and retention periods expire, we securely delete or anonymise your information.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our Duospin systems use encryption and secure servers to safeguard information submitted during registration, deposits and withdrawals. Despite these measures, no method of electronic transmission is completely secure, and we encourage you to protect your own login credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We at Duospin aim to honour these rights promptly and transparently.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities
• You have the right to withdraw consent for marketing communications at any time

To exercise any of these rights, you can contact our support team at [email protected]. Our customer support is available 24/7 through live chat, and our team responds to privacy requests as quickly as possible.

Restricted Jurisdictions

Our Duospin casino does not accept players from Ohio, United States, and no bonuses are issued to players located there. Additionally, our Anjouan licence does not extend to Germany, Spain or France, where local licensing requirements apply separately. We process data in accordance with the regulatory framework applicable to the regions we serve, including Australia, Canada, New Zealand and several European markets.

Children's Privacy

Our services are strictly intended for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we take verification steps to prevent underage access to Duospin casino games.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of Duospin casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, please reach out to us through our help centre, live chat, or by emailing [email protected]. We at Duospin are committed to addressing your privacy concerns promptly and transparently.