Duospin Terms and Conditions

Welcome to Duospin Casino. These Terms and Conditions govern your use of our website, duospin.com, and all services we provide, including our casino games, sportsbook, bonuses and promotions. By creating an account and using our platform, you agree to be bound by these terms. Please read them carefully before you register with us.

Our Licence and Company Information

Duospin Casino is owned and operated by NovaForge Ltd. We hold a licence issued by the Gaming Board of Anjouan, Comoros, under licence number ALSI-152406028-FI2. Our Anjouan licence does not cover Germany, Spain or France, as these jurisdictions require local licensing. We operate in compliance with the regulatory framework applicable to our licence and reserve the right to amend these terms at any time to reflect changes in law or our business practices.

Eligibility and Account Registration

To open an account with us, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We offer services to players in Australia, Canada, New Zealand, Germany, Norway, Poland, Hungary, Czech Republic, Finland and across Europe, subject to local regulations. We do not accept players from Ohio, United States, and we do not offer bonuses to players registering from this restricted territory. When you register for Duospin casino login access, you must provide accurate, current and complete information. We reserve the right to suspend or close any account found to contain false or misleading details.

One Account Policy

You may only hold one account with us. If we discover duplicate accounts, we reserve the right to close them and void any associated winnings or bonuses. Our casino online platform uses verification systems to detect and prevent multiple account creation.

Verification Requirements

We require identity verification before processing any withdrawal request. This is a standard security measure designed to protect you and to comply with anti-money laundering regulations. We may request documents such as proof of identity, proof of address and proof of payment method. Account verification must be completed before any funds are released, and we reserve the right to delay or decline withdrawals until verification is successfully completed.

Deposits and Withdrawals

We accept a wide range of deposit methods including Visa, Mastercard, bank transfer, Skrill, Neteller, Paysafecard, and various cryptocurrencies such as Bitcoin, Ethereum and Litecoin. The minimum deposit at our casino is EUR 10, rising to EUR 20 for deposits intended to qualify for bonus offers. We do not charge deposit fees, though your payment provider may apply its own charges.

When it comes to Duospin casino withdrawal requests, the minimum withdrawal amount is EUR 10 on most methods, with crypto withdrawals ranging between EUR 20 and EUR 60. We do not charge withdrawal fees, but third-party payment providers may deduct a percentage. Withdrawal limits apply per day and per month depending on your currency and VIP level, with a maximum of EUR 5,000 per request. We allow up to three pending withdrawals at any time, and there is no maximum win limit on our platform.

Processing Times

Pending time for withdrawals ranges from zero to five days, depending on your chosen method and whether it is your first cashout. Our finance department operates Monday to Friday between 06:00 and 17:00 and does not process withdrawals during weekends. We target processing within three working days. Once approved, crypto payments typically arrive within 30 minutes to 24 hours, e-wallets within 24 hours, card payments within 3 to 5 business days, and bank transfers within 3 to 7 business days.

Bonus Terms and Promotions

At Duospin, we offer a generous 350% welcome package spread across your first four deposits, including free spins on each stage. The minimum qualifying deposit is EUR 20, and wagering requirements are set at 40x the combined deposit and bonus amount. Please note that Skrill and Neteller deposits do not qualify for our Duospin casino bonus offers. Our sportsbook welcome bonus offers 100% up to EUR 100, with a 6x wagering requirement at minimum odds of 1.50, to be completed within 30 days.

We also run a weekly reload bonus of 50% up to EUR 500, weekly cashback on sportsbook losses, and 20 free spins distributed daily. Our Duospin casino Bonus Crab feature is included with the welcome package and awards random rewards such as free spins, cash or coins. From time to time, we issue promo codes such as DUO100, SPINFREE and DUOSUMMER through our newsletter and affiliate partners; these must be entered in the cashier before making a deposit. Any Duospin promo code is subject to specific terms communicated at the time of issue, and we reserve the right to withdraw or amend promotional codes without prior notice.

We reserve the right to refuse, withdraw or amend any bonus offer at our discretion, particularly where we detect bonus abuse, multiple accounts or breach of our terms.

VIP Programme and Loyalty Rewards

Our VIP programme consists of five levels and is open to every player from Level 1, meaning it is not invite-only. As you progress through our loyalty structure, you unlock benefits including personalised offers, raised withdrawal limits and multiple types of cashback. From Level 4, you are assigned a personal VIP manager. Our Casino Shop allows you to exchange coins for bonuses, free spins and free bets. We do not offer a birthday bonus, but all levels enjoy access to on-site promotions and 24/7 live chat support.

Games and Fair Play

Our casino features more than 11,800 games, including over 9,000 slots and 600+ live dealer titles, sourced from 102 licensed providers such as Pragmatic Play, NetEnt, Evolution Gaming and Play'n GO. Whether you enjoy Duospin pokies, blackjack, roulette, baccarat, poker, craps or crash games, all titles on our platform undergo independent testing for fairness. We do not guarantee any specific outcome, and all gameplay results are determined by certified random number generators.

Prohibited Use and VPN Policy

You must not use a VPN or any other tool to mask or misrepresent your true geographic location while using our services. We strictly prohibit this practice, and any attempt to do so will lead to failed verification and forfeiture of winnings. We reserve the right to close accounts and void balances where location masking is detected.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools such as deposit limits, self-exclusion and reality checks. If you feel your gambling behaviour requires attention, we encourage you to contact our support team or seek assistance from a responsible gambling organisation. We may suspend accounts where we have concerns about problem gambling behaviour.

Customer Support

Our customer support team is available 24/7 through live chat, email and our help centre, which includes an FAQ section covering more than 30 common questions. Support is offered in English, German, French, Italian, Spanish, Portuguese, Czech, Finnish, Greek, Hungarian, Norwegian and Polish, though live chat is currently provided in English only. You may also reach us directly via email at [email protected].

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Any changes will be published on our website, and your continued use of our services following such changes constitutes acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any updates affecting your account.

Governing Law

These terms are governed by the laws applicable to our licensing jurisdiction, the Gaming Board of Anjouan, Comoros. Any disputes arising from your use of our services will be handled in accordance with this regulatory framework. By using Duospin Casino, you accept these terms in full and agree to comply with all applicable rules during your time with us.